How did the pilot find the time to do this? Glancing around, you realize they did the same for every other passenger. Your dedicated pilot.” It’s both surprising and eerie. I hope you enjoy the Netflix series we discussed earlier. It contains a handwritten message: “Dear Edmond, I personally prepared your seat because I care about quality. The pilot checks your passport, smiles, and allows you to proceed.Īs you reach your seat, you notice a small card placed there. However, you can’t help but question whether this allocation of resources, with the highest-paid crew member serving as a steward, is appropriate. Welcome, Lina.” The pilot values customer care, which is commendable. While waiting in line, you observe the pilot personally welcoming each passenger by name and checking their passports.
While you appreciate the interaction, you may wonder if he should be preparing for takeoff instead.Įventually, it’s time to enter the plane. He chats, gets to know you better, and then moves on to another traveler. Eventually, the pilot approaches you and introduces himself as the one in command of the aircraft. As you wait at the airport, you notice the pilot conversing with passengers. Imagine boarding an 800-passenger Airbus A380 for a Paris to New York flight.
This story provides great insights, so allow me to share it. It may revolve around a ship’s captain or an aircraft’s pilot. Whenever I ponder this topic, a story from management training comes to mind. There are undoubtedly valuable insights to be gained here. Is there something to learn from his approach? After all, this manager is launching rockets into space. No aspect of the company remains hidden from him. Have you observed Elon Musk’s recent efforts to transform Twitter from top-down? He’s involved in everything, from shaping the product vision to challenging office canteen offerings, tracking technical performance, and even responding to tweets from customers and employees. Finally, there’s a notion that a manager should “lead by example.” Assuming tasks can bring benefits such as saving time, maintaining quality, and fostering a sense of security.
Secondly, it allows you to focus less on communicating your vision of “great work” and more on delivering the expected results. Firstly, getting directly involved can expedite task completion. However, you might still be tempted to take on the work yourself.
If you’re a manager, these statements may resonate with you. Your role is to improve the purpose, people, and process of your team to get as high a multiplier effect on your collective outcome as you can. Your role as a manager is not to do the work yourself, even if you are the best at it, because that will only take you so far. In her book The Making of a Manager, Julie Zhuo discusses the role of a manager:
0 kommentar(er)
